Nonprofit - FAQ
How can you organization be listed on JustGive?
As long as your organization has 501(c)(3) status with the IRS, you can be listed on our website. Register with Guidestar to create or update your listing.
Who is GuideStar?
GuideStar is an initiative of Philanthropic Research, Inc., a 501(c)(3) public charity founded in 1994. GuideStar's mission is to revolutionize philanthropy and philanthropic practices through information. GuideStar provides JustGive's comprehensive database of 1,000,000 public charities, making it easy for individuals to find detailed information about charities that match their interests.
What is the JustGive Guide and can your organization be listed?
The JustGive Guide compiles 1,000 nationally recognized charities and categorizes them into 19 cause areas for easy-to-use navigation. It was developed for those who care about a particular cause but are not necessarily familiar with relevant charities. Before contacting us about being listed on the Guide, please make sure you meet certain criteria.
How do you update your listing in Guidestar or the Guide?
Register with GuideStar, the database that powers our site, to update your listing. Once your listing is updated at GuideStar, the data will automatically update on JustGive.
How can you sign up for a "Donate Now" button?
Please register with our Nonprofit Resources to use our "Donate Now" buttons. There is no set-up cost or monthly fees, but we deduct 3% to cover the transaction costs.
Do you receive 100% of donations made through JustGive?
We deduct 3% of donations to cover the transaction costs.
What are some sites using our "Donate Now" button?
How long does it take to receive donations?
Donations are processed the month following the donation. For example, a donation made in January is processed and mailed by February 10th. If you have not received the check by the end of the following month, please contact us.
What if you didn't receive your check?
Checks are sent via first class mail to the address listed on GuideStar. If you have not received the check by the end of the following month, please contact us to initiate a check reissue request. Reissued checks are sent quarterly to the address listed on GuideStar. If your address is out of date, please read FAQ "How do you update your listing in Guidestar or the Guide?" to learn how to update your address with Guidestar. There is no service fee for the reissuance of stale checks, but if a check is not stale, we deduct $10 from the donations to stop payment on the original check.
What is a stale check?
If your check is over 180 days old, it is no longer negotiable so you'll need contact us to get it reissued. There is no service fee for the reissuance of stale checks. If your address is out of date, please read FAQ "How do you update your listing in Guidestar or the Guide?" to learn how to update your address with Guidestar.
Can you use JustGive to process offline donations?
The Donate Now button and JustGive.org site are designed for contributions to be made by the cardholder only. JustGive routinely reviews transactions for potentially fraudulent use. Our policy is to reverse in full any transaction suspected of lacking the cardholder’s authorization. If a donation has already been sent to the nonprofit and the cardholder subsequently disputes the offline transaction, the card will be credited and the nonprofit will be obligated to return the funds to JustGive.
Can you view an online report of donations to your organization?
Do you need to send a donation receipt to the donor?
The donors have already received electronic acknowledgments of their gifts from JustGive to be used as a tax receipt, so it is not required that you send a tax receipt to donors. JustGive is a donor advised fund (DAF), so donations made through our website are donations to JustGive.
What is a donor advised fund?
A donor advised fund (DAF) is a charitable giving vehicle sponsored by a public charity. JustGive makes grants to the 501(c)(3) organizations based upon donor recommendation. There are three characteristics of a DAF:
- Donors are separately identified with reference to the contribution.
- The fund is owned and controlled by a sponsoring organization.
- The donor must have the privilege of providing advice with respect to the fund’s distributions.
Will you be provided with donor information?
When you receive your check from JustGive, it will include the donation detail. Depending on the donor's preference, you will receive the donor name, email address, and/or mailing address, unless the donor chooses to remain anonymous. Please do not contact JustGive for donor information, as we must respect the privacy of donors.
Should you add JustGive to your mailing list?
Please do not add JustGive to your mailing list. This creates a lot of work for JustGive and a lot of unnecessary cost to you - not to mention it is a waste of resources. Thank you!